Job Description
Join our award-winning team at the Grand River Hotel, a premier luxury destination in the heart of San Antonio's vibrant Riverwalk district. We're seeking exceptional individuals to deliver world-class guest experiences through our front desk operations. As a Front Desk Agent, you'll be the first point of contact for our discerning international and domestic guests, embodying our commitment to Southern hospitality and Texan charm.
Enjoy competitive compensation, comprehensive benefits including health insurance, 401(k) matching, and exclusive discounts at our partner properties. Grow your career with industry-leading training programs and advancement opportunities within our global hospitality network.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and coordinate with housekeeping/security teams
- Operate hotel management systems (Opera PMS) and process payments
- Maintain detailed knowledge of local attractions, events, and transportation
- Upsell premium rooms, suites, and hotel amenities to maximize revenue
- Prepare daily reports and maintain accurate guest records
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera PMS preferred)
- Exceptional communication skills in English (Spanish fluency highly valued)
- Ability to multitask in fast-paced environments with attention to detail
- Problem-solving mindset with conflict resolution expertise
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license and clean driving record (if required for errands)