Job Description
Join our award-winning team as a Front Desk Agent and become the heart of our Houston hotel! We're seeking energetic, guest-focused individuals to deliver exceptional experiences at our downtown location. This entry-level role offers rapid career growth, competitive benefits, and the chance to work in a vibrant, multicultural environment. No prior experience required – we provide comprehensive training!
Responsibilities
- Check guests in/out efficiently with warm hospitality
- Manage reservations and room assignments
- Process payments and handle cash/credit transactions
- Resolve guest inquiries and service issues
- Coordinate with housekeeping and maintenance teams
- Operate hotel management software (PMS)
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (evenings/weekends)
- Attention to detail and problem-solving mindset
- Positive attitude and team player mentality
- Customer service experience preferred