Job Description
Join the heart of hospitality as a Front Desk Agent at Grand Hotel Detroit! We're seeking a dynamic professional to create unforgettable guest experiences in our luxury downtown hotel. This full-time role combines exceptional service with career growth opportunities in one of America's most vibrant cities. If you're passionate about hospitality and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences while managing reservations and room assignments
- Address guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records using hotel management systems
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Upsell hotel amenities, dining options, and local attractions to enhance guest stays
- Maintain security protocols and manage key systems for guest safety
- Contribute to a positive team environment through clear communication and collaboration
Qualifications
- Minimum 1 year of front desk or hospitality experience preferred
- Proficiency in property management systems (Opera, Fidelio, etc.)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask effectively in a fast-paced environment
- Basic math and cash handling skills
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required