Job Description
Join our award-winning team at Grand Plaza Hotel in Houston! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our international clientele, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy competitive benefits, flexible scheduling, and growth opportunities in one of Texas' most vibrant cities. Apply today to start your hospitality career journey!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and F&B departments
- Utilize hotel management systems (Opera, PMS) for reservations and billing
- Upsell room upgrades, dining packages, and local attractions
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficient in English; bilingual (Spanish) preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Basic knowledge of hotel reservation systems
- High school diploma or equivalent required
- Valid Texas driver's license (for airport shuttle duties)
- Ability to stand for extended periods and lift 25 lbs