Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Dallas! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our luxury downtown property. This critical role combines hospitality excellence with operational precision in a fast-paced 24/7 environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in one of America's most vibrant cities. Shift work required including nights, weekends, and holidays.
Responsibilities
- Check-in/out guests with precision and efficiency using Opera property management system
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/bell services
- Process payments, manage cash drawer, and accurately maintain financial records
- Monitor room availability and optimize occupancy through strategic upselling
- Execute emergency procedures for fire, security, and medical incidents
- Collaborate with concierge and F&B teams to enhance guest experiences
- Maintain strict confidentiality of guest data and property security protocols
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Cloudbeds)
- Exceptional communication skills with fluency in English and Spanish
- Ability to multitask in high-pressure situations during peak periods
- Valid Texas driver's license and reliable transportation
- Flexible availability for rotating shifts (days/evenings/nights)
- Basic knowledge of Dallas attractions and transportation networks
- High school diploma or equivalent; hospitality certification preferred