Job Description
Join our award-winning luxury hotel in the heart of downtown Dallas and become the first point of contact for our distinguished guests. As a Front Desk Agent, you'll embody our commitment to excellence while creating unforgettable experiences. We offer competitive pay, comprehensive benefits, and growth opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage reservations and optimize room inventory using Opera property management system
- Handle guest inquiries with professionalism and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, valet, and other departments for seamless operations
- Execute upselling strategies to maximize revenue
- Maintain a clean and organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera/Simphony preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends and holidays
- Basic knowledge of Dallas attractions and transportation
- High school diploma or equivalent
- Valid Texas driver's license (for valet coordination)
- Fluency in English; bilingual Spanish a plus