Job Description
Join our award-winning team as a Front Desk Agent at the Grand Plaza Hotel in downtown Cleveland! We're seeking energetic, guest-focused individuals to deliver exceptional experiences at our premier hospitality destination. No prior experience required – we provide comprehensive training to help you thrive in this dynamic role. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in the heart of Ohio's vibrant tourism industry.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean, professional reception area
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environments
- Positive attitude and customer-first mindset
- Reliable transportation and flexible availability
- No experience necessary – training provided