Job Description
Join our dynamic hospitality team at Grand Hotel Detroit as a Front Desk Agent! We're seeking energetic individuals with a passion for customer service to be the first point of contact for our guests. Enjoy weekly pay, comprehensive training, and a supportive environment where no experience is needed – we'll teach you everything! This role offers growth opportunities within our luxury downtown hotel chain. Apply today to start your career in Detroit's thriving hospitality scene!
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional customer service
- Assist with luggage and provide local area recommendations
- Multitask in a fast-paced environment during peak hours
Qualifications
- No prior experience required – we provide paid training!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Valid work authorization in the United States