Job Description
Join our award-winning luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service, manage seamless check-ins/check-outs, and resolve inquiries with precision. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic environment where your hospitality expertise truly shines.
Responsibilities
- Deliver exceptional guest service during check-in/out processes
- Manage reservations and room assignments efficiently
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest inquiries and complaints promptly
- Operate PMS systems and hotel technology
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with Opera or similar PMS systems
- Exceptional communication and problem-solving skills
- Strong attention to detail and multitasking ability
- Flexible availability including weekends/holidays
- Valid Pennsylvania driver's license preferred
- Basic knowledge of Pittsburgh attractions and transport