Job Description
Join our award-winning team at Harborview Hospitality Group as a Weekend Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences during peak weekend hours. This role is perfect for energetic individuals who thrive in fast-paced environments and enjoy being the first point of contact for our valued guests. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Provide exceptional check-in/check-out services for weekend guests
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for premium rooms and amenities
- Maintain a clean and organized front desk area
Qualifications
- Previous front desk or hospitality experience preferred
- Strong customer service and communication skills
- Ability to multitask in high-pressure situations
- Proficiency with hotel management software (e.g., Opera)
- Flexible availability for weekend shifts (Fri-Sun)
- Basic math and cash handling abilities
- Positive attitude and professional appearance