Job Description
Join the vibrant hospitality team at Grand Plaza Hotel & Resort in beautiful Albuquerque, NM! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our front desk. This entry-level role is perfect for career starters looking to grow in the hospitality industry. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of New Mexico's cultural hub.
Responsibilities
- Check-in/check-out guests with efficiency and professionalism
- Manage reservations and room assignments accurately
- Address guest inquiries and resolve issues promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (training provided)
- Uphold brand standards through exceptional service
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn systems
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Flexible availability including nights/weekends
- Must pass background check