Job Description
Join our prestigious downtown Manhattan hotel as a Front Desk Agent and become the first point of contact for international travelers and business executives. We're seeking a dynamic professional to deliver exceptional guest experiences in our 24/7 luxury environment. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our global hospitality network.
Responsibilities
- Manage check-in/check-out procedures for 50+ guests daily while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with empathy and efficiency
- Process payments and maintain secure financial transactions
- Coordinate with housekeeping, concierge, and security teams
- Monitor room availability and optimize occupancy rates
- Execute shift change procedures with meticulous documentation
- Uphold brand standards through consistent service delivery
Qualifications
- 2+ years of front desk experience in high-volume hospitality settings
- Proficiency in Opera/PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid New York State hospitality certification preferred
- Fluency in English; Spanish/French highly desirable
- Strong attention to detail and multitasking abilities