Job Description
Join our award-winning team at the Grand Plaza Hotel in the heart of Manhattan! We're seeking passionate individuals to start their hospitality careers with no prior experience required. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while enjoying competitive benefits and growth opportunities. We provide comprehensive training and a supportive environment to help you thrive in the fast-paced NYC hotel industry.
Responsibilities
- Warmly welcome and check in/out guests with professionalism and efficiency
- Manage reservation systems and handle guest inquiries via phone/email
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams to resolve guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
- Participate in daily team briefings and training sessions
Qualifications
- No prior experience required – we train all team members!
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Strong attention to detail and problem-solving abilities
- Proficiency in basic computer applications
- Positive attitude and commitment to exceptional guest service
- Authorization to work in the United States