Job Description
Join our award-winning team at Grand Plaza Hotel! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in the heart of Wichita. As the first point of contact, you'll create memorable stays while working in a vibrant, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Perfect for hospitality professionals who thrive on customer excellence and career growth!
Responsibilities
- Efficiently manage guest check-ins/checkouts with warm, personalized service
- Handle reservations, modifications, and VIP requests with precision
- Resolve guest inquiries and concerns promptly using solution-oriented approaches
- Process payments accurately and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through meticulous attention to detail
- Utilize hotel management systems for real-time occupancy tracking
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel property management systems (e.g., Opera, StayNTouch)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure scenarios
- Basic accounting knowledge and cash handling experience
- Flexible availability including nights, weekends, and holidays
- Positive attitude with a passion for exceeding guest expectations