Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand Horizon Hotels! We're seeking passionate individuals to deliver exceptional guest experiences in the vibrant heart of Phoenix, Arizona. This role is perfect for career-driven newcomers looking to grow in the luxury hospitality sector. Enjoy competitive benefits, paid training, and opportunities for advancement within our expanding portfolio. If you thrive in fast-paced environments and love creating memorable moments for travelers, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services
- Maintain a clean and organized lobby area
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Previous customer service experience preferred
- Positive attitude and problem-solving mindset
- Flexible availability including nights/weekends
- Must pass background check and drug screening