Job Description
Join our award-winning team at Grand Hospitality Group in the heart of Raleigh! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll embody our brand's commitment to luxury and personalized service while enjoying competitive pay, flexible scheduling, and a vibrant downtown location.
Our ideal candidate thrives in fast-paced environments and takes pride in creating memorable stays. With opportunities for growth and cross-training, this role is perfect for hospitality professionals seeking weekend availability in one of North Carolina's most dynamic cities.
Responsibilities
- Manage seamless check-in/check-out processes for weekend guests
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Utilize Opera property management system efficiently
- Upsell hotel amenities and services
- Maintain accurate guest records and security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems
- Ability to multitask in high-pressure situations
- Weekend availability (Fri-Sun) required
- Basic math and cash handling abilities
- Positive attitude with strong problem-solving aptitude