Job Description
Join Atlanta's premier luxury hotel in an urgent hiring initiative! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. The Grand Plaza Hotel offers competitive benefits, career growth, and a dynamic work environment in the heart of downtown. Apply now to be part of our award-winning team!
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries, billing issues, and guest requests promptly
- Operate hotel property management systems (e.g., Opera, Fidelio)
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Uphold brand standards through personalized guest interactions
- Resolve guest complaints with professionalism and urgency
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in property management software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma; hospitality degree preferred
- Strong attention to detail and multitasking abilities
- Valid Georgia driver's license (if required for errands)