Job Description
Join our award-winning team as a Front Desk Agent at Grand Bay Hotel – where hospitality meets excellence! As the first point of contact for our guests, you'll create unforgettable experiences while managing check-ins, reservations, and inquiries with professionalism and warmth. We offer competitive pay, flexible shift schedules, and career growth opportunities in the heart of Tampa's vibrant downtown. No experience? No problem! We provide comprehensive training and welcome passionate individuals ready to start their hospitality journey.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software systems
- Handle guest inquiries with exceptional service and problem-solving skills
- Process reservations and manage room availability across multiple platforms
- Coordinate with housekeeping and maintenance departments for guest requests
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
- Assist with emergency procedures and security protocols
Qualifications
- High school diploma or equivalent (required)
- Previous customer service experience preferred (not required)
- Proficiency with basic computer systems and reservation software
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Detail-oriented with excellent organizational abilities
- Professional appearance and positive attitude
- Must be authorized to work in the United States