Job Description
Join our award-winning team at the heart of New Orleans' vibrant hospitality scene! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our iconic downtown property. This is your chance to be the first face of luxury, blending Southern charm with world-class service in a city that never sleeps. If you thrive in fast-paced environments and possess a passion for creating memorable moments, apply now!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage billing discrepancies
- Coordinate with housekeeping, maintenance, and valet services
- Operate hotel management systems (Opera/PMS)
- Upsell rooms, dining packages, and local experiences
- Maintain security protocols and guest confidentiality
Qualifications
- 1+ years hotel front desk experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency in Opera or similar PMS systems
- Ability to multitask in high-pressure situations
- Valid Louisiana hospitality certification (or willingness to obtain)
- Spanish language skills highly valued
- Flexible availability including nights/weekends/holidays
- Positive attitude with genuine passion for hospitality