Job Description
Join our award-winning team at Grand Hotel Albuquerque as a Front Desk Agent! We're seeking energetic, guest-focused individuals to create memorable experiences for our visitors. No prior hotel experience required – we provide comprehensive training to develop your skills in hospitality operations, reservation systems, and guest relations. Enjoy competitive pay, employee benefits, and opportunities for advancement in a supportive environment.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent
- Strong customer service mindset
- Basic computer proficiency
- Excellent communication skills
- Ability to work flexible schedules including nights/weekends
- Attention to detail and problem-solving abilities
- No experience required – training provided