Job Description
Join our award-winning team at Grand Plaza Hotel & Casino in the heart of Las Vegas! We're seeking energetic Front Desk Agents with daily pay options to deliver exceptional guest experiences. Enjoy competitive hourly rates, flexible scheduling, and immediate opportunities to grow your hospitality career in the entertainment capital of the world. Perfect for students, gig workers, or professionals seeking supplemental income.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, room assignments, and billing transactions
- Resolve guest complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate cash drawer reconciliation
- Provide local recommendations for attractions and dining
- Uphold brand standards through exceptional service and cleanliness
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in reservation systems (e.g., Opera, Delphi)
- Strong cash handling and multitasking abilities
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Las Vegas tourism landscape
- Positive attitude and professional appearance