Job Description
Join our award-winning team at Grand City Hotels in the heart of Charlotte! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our luxury property. With competitive pay, comprehensive benefits, and career growth opportunities, this is your chance to shine in the vibrant hospitality scene of the Queen City. Apply today and become part of our award-winning team!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing systems accurately
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate records and reports using hotel management software
Qualifications
- 1+ years of hotel front desk or customer service experience preferred
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including weekends and holidays
- Valid North Carolina driver's license (if required for errands)