Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of San Jose! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while managing check-in/check-out processes. This part-time role offers flexible scheduling and opportunities for career growth within our luxury hospitality brand.
Responsibilities
- Efficiently manage guest check-in/out processes using Opera PMS system
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for special requests
- Promote hotel amenities and local attractions to enhance guest satisfaction
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (for occasional errands)
- Basic knowledge of San Jose attractions and transportation
- High school diploma or equivalent required