Job Description
Join our dynamic hospitality team at Grand Plaza Hotel, where exceptional guest experiences begin! We're seeking a dedicated Front Desk Agent to be the first point of contact for our international clientele. Enjoy competitive weekly pay, comprehensive benefits, and opportunities for career growth in the heart of Manhattan. If you thrive in fast-paced environments and possess a passion for customer service, apply today to become part of our award-winning team!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments for seamless service
- Upsell hotel amenities, dining options, and special promotions
- Ensure lobby area remains pristine and welcoming at all times
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with Opera or PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid New York State Food Handler's Certificate preferred
- Fluency in English; additional languages highly valued