Job Description
Join our award-winning team at Grand Harbor Hotels, where exceptional service meets coastal elegance! We're seeking a dynamic Front Desk Agent to be the first point of contact for our international guests in the heart of Long Beach. This full-time role offers competitive compensation, career advancement opportunities, and the chance to work in one of California's premier hospitality destinations.
As a Front Desk Agent, you'll create memorable experiences through personalized check-ins, seamless reservation management, and local recommendations that showcase Long Beach's vibrant culture. Our team thrives on professionalism, positivity, and attention to detail – qualities we'll nurture through comprehensive training and ongoing development.
Responsibilities
- Deliver exceptional guest experiences during check-in/out, room assignments, and payment processing
- Manage reservation systems with precision while maintaining occupancy targets
- Resolve guest inquiries and concerns promptly using problem-solving best practices
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Process payments, manage cash handling, and maintain accurate financial records
- Act as local ambassador providing recommendations for attractions, dining, and transportation
- Maintain security protocols and emergency response procedures
Qualifications
- Minimum 2 years hospitality or customer service experience
- Proficiency with Opera or PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Valid California driver's license (for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Long Beach attractions and transportation
- Professional appearance and fluency in English (Spanish preferred)