Job Description
Join our award-winning team at Omaha Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences at our downtown Omaha location. This shift-based role offers comprehensive training, competitive pay, and career growth opportunities in the thriving hospitality industry.
As the first point of contact for our guests, you'll create memorable stays through friendly service and attention to detail. We provide paid training on our state-of-the-art property management system, ensuring you're fully prepared to succeed. Enjoy a supportive team environment with flexible scheduling and performance-based incentives.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservations, room assignments, and payment transactions
- Respond to guest inquiries and resolve service requests promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain front desk area cleanliness and professional appearance
- Process payments and manage cash drawer responsibilities
- Assist with luggage and valet services as needed
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent (GED accepted)
- Exceptional customer service and communication skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and comfort with technology
- Strong problem-solving and multitasking abilities
- Professional appearance and positive attitude
- Must be able to stand for extended periods