Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Tucson! We're seeking energetic, customer-focused individuals to create memorable guest experiences in our vibrant downtown location. This entry-level role offers comprehensive training and career growth opportunities within our luxury hotel chain. Enjoy competitive pay, flexible shift schedules, and a supportive team environment. Perfect for newcomers to the hospitality industry!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage room assignments and key distribution using PMS systems
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and manage cash drawer reconciliation
- Coordinate with housekeeping and maintenance teams for guest needs
- Market hotel amenities and services to enhance guest satisfaction
- Maintain clean, organized lobby area during shift
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with willingness to learn PMS systems
- Exceptional customer service and communication skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Positive attitude and problem-solving abilities
- Previous hospitality experience preferred but not required
- Ability to stand for extended periods and lift up to 25 lbs