Job Description
Join our award-winning team at Grand Oakland Hotel, where hospitality meets innovation. We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our discerning guests. Located in the vibrant heart of downtown Oakland, our luxury boutique hotel combines modern elegance with authentic local charm. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive benefits, career growth opportunities, and a supportive work environment.
Responsibilities
- Deliver exceptional guest service through personalized check-in/out experiences and concierge support
- Manage reservations, room assignments, and billing with precision using Opera PMS
- Resolve guest inquiries and complaints promptly with solution-oriented approaches
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium rooms and hotel amenities
- Collaborate with security team to ensure guest safety and property security
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Oakland attractions and transportation
- High school diploma or equivalent required