Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Indianapolis! We're seeking energetic, guest-focused individuals to deliver exceptional service at our downtown location. No prior experience required—just a passion for creating memorable guest experiences and a willingness to learn. Enjoy competitive pay, comprehensive training, and opportunities for career growth in the heart of Indianapolis.
Responsibilities
- Warmly greet and check-in/check-out guests with efficiency and professionalism
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards and ensure lobby area presentation excellence
- Participate in daily shift briefings and team meetings
Qualifications
- No experience required—comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including evenings, weekends, and holidays
- Basic computer proficiency and comfort with digital systems
- Exceptional problem-solving abilities and attention to detail
- Positive attitude and commitment to exceptional guest service
- Must be authorized to work in the United States