Job Description
Join our award-winning hospitality team at Grand Hotel Cleveland as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for customer service to create memorable experiences for our guests. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the heart of downtown Cleveland.
Why Work With Us?
- Industry-leading benefits package including health insurance and 401(k)
- Complimentary hotel stays and dining discounts
- Ongoing professional development programs
- Positive, team-oriented work environment
Responsibilities
- Warmly welcome and assist hotel guests with check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Perform basic administrative tasks including filing and data entry
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (required)
- Exceptional customer service and communication skills
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving abilities
- Ability to work flexible shifts including weekends and holidays
- Attention to detail and organizational skills
- Team player with collaborative mindset
- No prior experience required - training provided!