Job Description
Join our award-winning luxury hotel in the heart of Atlanta as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences while managing daily front desk operations. Enjoy competitive benefits, career growth opportunities, and work in an environment that values excellence and teamwork.
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations and room assignments using Opera PMS system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Strong attention to detail and multitasking abilities
- Professional appearance and customer-focused mindset
- High school diploma or equivalent required