Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Bay Hotel & Resort, where every guest interaction creates memorable experiences. We're seeking a passionate professional to serve as the first point of contact for our international clientele, combining exceptional service with operational excellence. This full-time position offers competitive benefits, career growth opportunities, and a vibrant work environment in Oakland's dynamic waterfront district.
Responsibilities
- Check in/out guests efficiently using Opera PMS while maintaining accuracy in reservation details
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Upsell hotel amenities, dining packages, and local attractions
- Maintain security protocols and guest confidentiality standards
- Prepare daily reports and occupancy forecasts for management review
Qualifications
- Minimum 2 years hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera, OPERA Cloud preferred)
- Exceptional communication skills in English; bilingual (Spanish) strongly preferred
- Strong problem-solving abilities with conflict resolution expertise
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license and reliable transportation
- High school diploma or equivalent; hospitality certification a plus