Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Weekend Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Sacramento's vibrant downtown district. As a cornerstone of our guest services, you'll be the first point of contact, ensuring seamless check-ins, personalized assistance, and memorable stays. If you thrive in fast-paced environments and possess a passion for service, apply today to become part of our dynamic team!
Responsibilities
- Manage efficient guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, resolve complaints, and coordinate special requests
- Process payments, manage reservations, and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams for room readiness
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and emergency response procedures
- Generate daily reports and maintain comprehensive guest records
Qualifications
- 1+ years hospitality or customer service experience required
- Proficiency in hotel management software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure weekend environments
- Valid California driver's license and reliable transportation
- Flexible availability including weekends, nights, and holidays
- Basic math and cash handling accuracy
- Professional appearance and positive attitude