Job Description
Join our dynamic team at Nashville Hospitality Group as a Front Desk Agent and unlock your potential in Music City! We're seeking energetic professionals who thrive in fast-paced environments and value weekly paychecks. Enjoy flexible shift work while delivering exceptional guest experiences at our premier downtown location. This role offers growth opportunities, competitive benefits, and the chance to be part of Nashville's vibrant hospitality scene. If you're passionate about customer service and seeking financial stability with weekly compensation, apply today!
Responsibilities
- Manage guest check-ins/check-outs efficiently using PMS systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints with professionalism and empathy
- Coordinate housekeeping and maintenance requests
- Maintain accurate records and shift reports
- Uphold brand standards through exceptional service delivery
- Assist with valet parking and concierge services as needed
Qualifications
- Minimum 1 year hospitality/customer service experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (Opera, etc.)
- Ability to work flexible shifts including nights/weekends
- Valid Tennessee driver's license preferred
- Basic math and cash handling accuracy
- Professional appearance and demeanor
- Must pass background check and drug screening