Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Manhattan Hotels. We're seeking energetic professionals to deliver exceptional guest experiences in the heart of NYC. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in one of the world's most vibrant cities.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room assignments and maximize occupancy rates
- Handle guest inquiries with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance departments
- Process payments and manage cash drawer operations
- Execute VIP guest recognition programs
- Assist with event coordination and group bookings
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid New York State hospitality certification
- Fluency in English and Spanish required
- Strong attention to detail and multitasking abilities
- Positive attitude with genuine customer service passion