Job Description
Join our award-winning luxury hotel in the heart of downtown Chicago! We're urgently seeking a passionate Hotel Manager to lead our exceptional team and deliver unforgettable guest experiences. This is a rare opportunity to advance your career in one of America's most vibrant hospitality markets. Enjoy competitive benefits, professional growth, and the chance to shape our renowned service culture. Apply now and become part of our legacy of excellence!
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and maintenance teams
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue
- Manage staff scheduling, training, and performance evaluations
- Resolve complex guest complaints with professionalism and discretion
- Monitor financial performance including budgeting and cost control
- Ensure compliance with safety regulations and brand standards
- Collaborate with sales and marketing teams to drive occupancy and profitability
Qualifications
- 5+ years of progressive hotel management experience
- Proven track record in luxury or full-service properties
- Bachelor's degree in Hospitality Management or related field
- Strong leadership and team development skills
- Expertise in PMS systems (Opera, StayNTouch) and revenue management
- Exceptional problem-solving and crisis management abilities
- Valid Illinois Food Service Manager certification preferred
- Fluency in English; Spanish proficiency highly valued