Job Description
Join our award-winning hospitality team at Milwaukee Grand Hotel as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservations, and hotel operations. Enjoy a supportive work environment with opportunities for growth in the hospitality industry.
As a key ambassador of our brand, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism. We value personality and potential over experience, offering competitive pay, flexible scheduling, and a prime downtown location. Apply today to start your journey in hospitality!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle reservation inquiries, modifications, and confirmations
- Address guest concerns with empathy and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency with basic computer applications
- Positive attitude and customer-first mindset
- Ability to work flexible shifts including weekends/holidays
- No hospitality experience needed – training provided
- Must be authorized to work in the United States