Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're urgently seeking charismatic professionals to create memorable guest experiences in downtown Minneapolis. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a luxury environment. If you thrive in fast-paced settings and excel at customer service, apply now to be part of our dynamic team!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation modifications and room assignments efficiently
- Resolve guest inquiries and complaints with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Operate hotel management systems (PMS) and communication tools
- Upsell hotel amenities and local attractions to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Minneapolis attractions and transportation