Job Description
Join our award-winning team at Grand Capital Hotel, where exceptional guest experiences begin at the front desk! We're seeking passionate individuals to serve as the first point of contact for our discerning international clientele. This entry-level role offers comprehensive training, career advancement opportunities, and a vibrant work environment in the heart of Washington DC. Perfect for hospitality newcomers eager to build professional skills while contributing to our legacy of excellence.
Responsibilities
- Greet and register guests with personalized service
- Manage check-in/check-out procedures efficiently
- Handle reservations and room assignments
- Process payments and maintain accurate billing records
- Resolve guest inquiries with professionalism and poise
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera) effectively
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities
- Professional appearance and demeanor
- Previous customer service experience preferred
- Valid work authorization required