Job Description
Join our award-winning luxury hotel in the heart of Atlanta! Grand Plaza Hotel is seeking a passionate Front Desk Agent to deliver exceptional guest experiences and uphold our reputation for excellence. This role is perfect for hospitality professionals who thrive in dynamic environments and take pride in creating memorable stays for international and domestic guests.
Responsibilities
- Seamlessly manage guest check-in/check-out processes using Opera PMS
- Handle guest inquiries with professionalism and resolve issues proactively
- Process payments, maintain accurate financial records, and manage billing discrepancies
- Coordinate with housekeeping, valet, and F&B departments for guest requests
- Execute upselling strategies to maximize room revenue and ancillary services
- Maintain meticulous documentation of guest preferences and special requests
- Uphold brand standards through consistent service delivery and visual presentation
Qualifications
- 2+ years of luxury hotel front desk experience required
- Proficiency in hotel management systems (Opera, StayNTouch)
- Exceptional communication skills with fluency in English
- Ability to multitask in fast-paced environments with attention to detail
- Valid Georgia hospitality certification or willingness to obtain
- Strong problem-solving abilities and conflict resolution expertise
- Flexible schedule availability including nights, weekends, and holidays