Job Description
Join our award-winning luxury waterfront hotel in downtown Boston! We're seeking a charismatic Full-Time Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to hospitality excellence while enjoying competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Why Join Us?
• Prime location with stunning harbor views
• Industry-leading training programs
• Health/dental/vision benefits
• Employee discounts & travel perks
• Supportive team environment
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations, room assignments, and billing operations
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate with housekeeping, concierge, and maintenance teams
- Process payments, handle cash transactions, and maintain accurate records
- Utilize hotel management systems (Opera preferred) for daily operations
- Uphold brand standards through attentive service and attention to detail
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera, Fidelio)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexible availability including nights, weekends, and holidays
- Boston hospitality certification preferred