Job Description
Welcome to the dazzling heart of Las Vegas, where every guest interaction is an opportunity to create lasting memories. Vegas Horizon Hotel & Spa is seeking a dynamic and professional Front Desk Agent to join our award-winning team.
In this pivotal role, you will be the first point of contact for our esteemed guests, setting the tone for their entire stay. We pride ourselves on delivering world-class service in a fast-paced, luxury environment. If you have a passion for hospitality and thrive in a high-energy atmosphere, we want to meet you.
Why Join Us?
• Competitive hourly wage and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Employee discount on dining and spa services.
• A vibrant team culture in the Entertainment Capital of the World.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Process check-ins and check-outs efficiently using our Property Management System (PMS).
- Manage incoming reservations and phone inquiries with professionalism and accuracy.
- Address guest complaints or requests immediately and escalate complex issues to management.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist in coordinating concierge services, valet, and housekeeping requests.
- Adhere to all hotel security protocols and safety procedures.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience in a hotel front desk or customer service role preferred.
- Strong interpersonal and verbal communication skills.
- Proficiency with computers and hotel software (e.g., Opera, Micros).
- Ability to work flexible hours, including weekends and holidays.
- Must possess a friendly, approachable demeanor and a problem-solving mindset.