Job Description
Join our award-winning luxury hotel in the heart of Charlotte! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences and create memorable stays for our international clientele. As the first point of contact, you'll embody our brand's elegance while managing check-ins, reservations, and guest requests with precision. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's fastest-growing hospitality markets.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS system
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly with solution-oriented approaches
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Execute upselling techniques for premium room categories
- Assist with VIP guest arrivals and special requests
Qualifications
- 2+ years hotel front desk experience required
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid NC driver's license and reliable transportation
- Knowledge of Charlotte area attractions and services
- Fluency in English; Spanish proficiency strongly preferred
- High school diploma or equivalent; hospitality degree preferred