Job Description
Join our dynamic hospitality team at Urban Hospitality Group as a Front Desk Agent in the heart of Boston! We're seeking energetic professionals to deliver exceptional guest experiences with weekly pay and flexible shift schedules. This role is perfect for individuals who thrive in fast-paced environments and take pride in creating memorable stays for our diverse clientele. Enjoy competitive compensation, growth opportunities, and a supportive work culture in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes efficiently using property management systems
- Handle reservation inquiries, modifications, and cancellations with precision
- Address guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping, maintenance, and security teams to ensure seamless operations
- Uphold brand standards through consistent service delivery and professional appearance
- Utilize yield management principles to maximize room occupancy and revenue
Qualifications
- Minimum 1 year of front desk or customer service experience in hospitality
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Strong attention to detail and multitasking capabilities
- Basic knowledge of Boston attractions and transportation systems