Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Indianapolis! We're seeking passionate individuals to deliver exceptional guest experiences without prior hotel experience. Our comprehensive training program equips you with all necessary skills to thrive in a dynamic, customer-focused environment. Enjoy competitive pay, career advancement opportunities, and a supportive team culture in the heart of downtown Indianapolis.
Responsibilities
- Provide exceptional customer service to hotel guests at check-in, during stays, and at check-out
- Assist with guest inquiries, requests, and resolve concerns promptly
- Perform front desk operations including room reservations, billing, and payment processing
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Maintain cleanliness and organization of front desk and lobby areas
- Uphold brand standards and safety protocols throughout all interactions
- Participate in daily team briefings and training sessions
Qualifications
- No prior hotel or customer service experience required
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with willingness to learn hotel systems
- Positive attitude and commitment to teamwork
- Ability to stand for extended periods and lift up to 25 pounds
- Must pass background check and drug screening