Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Washington, Illinois! We're seeking a charismatic professional to deliver exceptional guest experiences at our premium boutique hotel. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in the hospitality industry. If you thrive in fast-paced environments and take pride in creating memorable moments, we want to meet you!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using OPERA software
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and guest confidentiality
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (OPERA preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent (hospitality degree a plus)
- Basic math skills for cash handling and billing
- Valid Illinois driver's license