Job Description
Join our dynamic hospitality team at the Oakland Grand Hotel as a Front Desk Agent! We're seeking enthusiastic individuals to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a vibrant downtown Oakland location.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations and room assignments using our property management system
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold hotel security protocols and confidential guest information
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal abilities
- Basic computer literacy and comfort with technology
- Excellent organizational and time-management skills
- Punctual and reliable work ethic
- Positive attitude and willingness to learn
- Ability to work weekends and holidays as required