Job Description
Join our award-winning team at Grand Hospitality Group as a Weekend Front Desk Agent! We're seeking energetic, guest-focused individuals to create memorable experiences for our visitors. No prior experience is needed – we provide comprehensive training to help you thrive. This weekend position offers flexible hours and a supportive environment perfect for students, career changers, or those seeking extra income. Be the first face our guests see and contribute to Fort Worth's vibrant hospitality scene!
Responsibilities
- Warmly welcome and assist hotel guests with check-in/check-out processes
- Manage reservations, answer phone inquiries, and address guest requests
- Process payments accurately and maintain guest account information
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards while promoting hotel amenities and local attractions
- Resolve guest concerns promptly with a positive, solution-oriented approach
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent (students welcome!)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency with willingness to learn reservation systems
- Professional appearance and friendly demeanor
- Ability to multitask in a fast-paced environment
- Weekend availability (Friday-Sunday) required
- No hospitality experience necessary – full training provided!