Job Description
Join our award-winning luxury hotel in the heart of Dallas! We're seeking an experienced Hotel Front Desk Manager to lead our guest experience team. As the first point of contact for discerning travelers, you'll drive exceptional service while mentoring staff and optimizing operations. Enjoy competitive benefits, career growth opportunities, and work in a stunning environment where every detail matters. If you're passionate about hospitality excellence and thrive in dynamic settings, this is your dream opportunity!
Responsibilities
- Lead front desk operations including check-in/check-out, VIP guest handling, and complaint resolution
- Train and mentor front desk agents on service standards and hotel systems
- Oversee daily staffing schedules and ensure seamless shift transitions
- Monitor room inventory and coordinate with housekeeping for optimal availability
- Implement upselling strategies for rooms, dining, and spa services
- Collaborate with sales and event teams for group check-ins
- Maintain accurate financial records and reconciliation of daily transactions
Qualifications
- 3+ years hotel front desk experience with 1+ years in supervisory role
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Valid Texas hospitality certification preferred
- Ability to work flexible schedules including nights/weekends
- Strong knowledge of Dallas tourism and local attractions
- Proven track record in guest satisfaction metrics