Job Description
Join our award-winning downtown Columbus hotel and become the heart of our guest experience! We're seeking a charismatic Front Desk Agent to deliver exceptional service with weekly pay and growth opportunities. As the first point of contact, you'll create memorable stays through personalized check-ins, seamless problem-solving, and local expertise. Enjoy competitive benefits, flexible scheduling, and a vibrant team environment in Ohio's capital city.
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process billing transactions and manage cash drawer
- Provide local recommendations and tourist information
- Maintain accurate guest records and security protocols
Qualifications
- 1+ years hotel or customer service experience required
- Strong communication and conflict resolution skills
- Proficiency in property management systems (Opera preferred)
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent
- Flexible availability including nights/weekends
- Basic computer literacy and cash handling experience
- Positive attitude and problem-solving mindset